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Returns & Refunds Policy

Last updated: September 17, 2025

No returns or exchanges are accepted on any purchases made at Doug’s Recreation, whether in-store or online. Please review all product details carefully before purchasing and contact us with any questions—our team is here to help you choose the right RV, part, or accessory the first time.

Damaged or Defective Items

While we do not accept returns for change of mind, if your item arrives damaged or is defective out of the box, please contact us within 48 hours of delivery or pickup.

We will assist with:

  • Inspecting the product,

  • Reviewing your photos and description of the issue, and

  • Coordinating a remedy permitted by the manufacturer or applicable law (which may include repair, replacement, or warranty support).

When contacting us, please include:

  • Your invoice or order number,

  • Clear photos of the defect/damage and packaging,

  • A brief description of the problem,

  • Your preferred contact details.

Vehicle (RV) Purchases

Sales of new and pre-owned RVs at Doug’s Recreation are final upon delivery and/or registration.

If you have concerns after delivery, they will be handled through:

  • Applicable manufacturer warranties, and

  • Our service department, following inspection and warranty terms.

Normal wear and tear, maintenance items, and damage caused by misuse, neglect, accidents, or modifications are not covered unless specifically indicated by the manufacturer.

Order Cancellations

Orders that:

  • Have entered processing,

  • Have shipped, or

  • Are special-order/custom items,

cannot be cancelled.

Deposits on:

  • Custom factory orders, or

  • Units undergoing pre-delivery inspection (PDI)

may be non-refundable, as outlined in your signed purchase agreement.

Non-Returnable Items

The following are considered final sale:

  • Electrical components and installed parts,

  • Special-order/custom items,

  • Clearance or “final sale” merchandise,

  • Opened, used, or improperly installed items not covered by warranty.

Warranties

Many RVs, parts, and accessories are covered by a manufacturer’s warranty. Doug’s Recreation can help facilitate warranty claims; however, all coverage decisions and remedies are determined by the manufacturer.

Please retain your proof of purchase and any warranty documentation.

Need Help?

Have questions before you buy or need assistance with a recent purchase?

Our team can help with:

  • RV selection,

  • Parts & accessory compatibility,

  • Warranty and service guidance.

Email: [email protected]
Contact form: https://www.dougsrecreation.net/contact-us
Phone: +1506-433-4222

All policies are applied in accordance with applicable New Brunswick and Canadian consumer protection laws.